Flux Funding Privacy Policy

Important information

Important: This privacy policy is published on this website for reference and compliance-linking purposes only. It describes the privacy practices of the Payday UK brand and the parties named in this notice. It is not a privacy policy for Western Circle Ltd and does not describe Western Circle Ltd’s data processing activities.

1. Who are they?

Payday UK is a registered trading name of Payday Loans Ltd, which is an introducer appointed representative of Flux Funding Limited. Flux Funding Limited is a credit broker, not a lender. Payday Loans Ltd is registered in England and Wales (Company number 12430457 / FRN 921539), is licensed by the Information Commissioner’s Office (registration number ZA654345), and has its registered office at: Payday Loans Limited, The Charter Building, Charter Place, Uxbridge, UB8 1JG. Flux Funding is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 806333.

2. What is the purpose of a Privacy Policy?

This privacy policy is intended to give users of the Payday UK website a clear explanation of the information that may be requested, how that information may be used, and who it may be shared with. Users should read and understand this privacy policy, along with the website’s Terms and Conditions, before using the website.

When using the website, users may be redirected to the website of one of Payday UK’s partners. Users should read the privacy policy on any partner site, as Payday UK is not responsible for how third parties use personal information.

3. What type of information is collected?

Personal information in the context of this privacy policy is information provided that can be used to identify an individual. This may include (but is not limited to) contact details, date of birth, address, bank details and IP address.

4. Lawful basis for collecting data

Flux Funding is a credit broker and, when a user uses one of its websites to search for a personal loan, the information provided may be used in a number of ways.

Information may be shared with a panel of lenders and brokers to assist users in finding the financial services product they are looking for.

In order for personal data to be processed, there must be a lawful basis. This may include:

Legitimate interests: the processing is necessary for the legitimate interests of Flux Funding or the legitimate interests of a third party unless there is a good reason to protect personal data which overrides those legitimate interests.

5. Their service

As part of the service, Payday UK and/or its partners may contact users regarding their search for the product or service they asked for help with, unless a user has requested not to be contacted.

In addition, information regarding related products or services may be sent using the contact information supplied as part of an application. Users can opt out at any time using the contact details below.

The basis on which contact may be made in these circumstances is referred to as “soft opt-in”, which applies when users have previously entered information on relevant websites and provided their information. Users can opt out at any time using the contact details below.

6. Marketing

Flux Funding states that it will never share user data with third parties for marketing purposes. It states that it will only contact users as a result of a request for information or for the purposes highlighted elsewhere in this privacy policy.

7. How will personal information be used?

To enable Flux Funding to fulfil its role as a credit broker, information may be shared with lender and broker partners who are authorised and regulated by the Financial Conduct Authority.

The information shared may include some or all of the information provided as part of an application. This may include personal data such as name, address, date of birth, contact information, employment information, bank account details and information about financial status.

As part of the service, personal information may be profiled to enable advertisements regarding relevant products and services to be shown on platforms such as Google and Facebook (or similar platforms). Users can opt out of receiving such advertisements using the contact details below.

Technical data such as IP address and cookies may be used to assist in the improvement of the website.

8. Who will information be shared with?

To enable Payday Loans Limited to assist users in finding the financial product or service requested, information may be shared with lenders and brokers who are authorised and regulated by the Financial Conduct Authority. Information may also be shared with companies who assist in providing the service, such as telecommunication companies (for email and SMS communication) and advertising networks such as Facebook and Google.

Partners may use information for legitimate business interests to match applications, carry out fraud checks, carry out research (such as analysis of market trends and customer demographics) and to customise and develop products/services.

As part of a loan application, personal data may be shared with Monevo Limited (a regulated credit broker) which may then share data with members of its lender panel to try and find a loan. Monevo may also share personal data with TransUnion (formerly Callcredit) and other credit bureaus for matching purposes. Full information about how Monevo processes personal data and user rights can be found here.

Information may also be shared with the following companies (and potentially directly with lenders) as part of an application:

For a comprehensive list of third parties with whom data may be shared, a request can be made via the contact information below.

9. How long will personal information be stored?

Personal details are kept for no longer than 12 months from the date the service was last used unless deletion is requested sooner. If deletion is requested, personal information may remain on backup servers for legal or other regulatory reasons.

10. What are user rights?

The General Data Protection Regulation provides the following rights to individuals:

The right to be informed: individuals have a right to be informed about how personal data is processed in a concise, transparent, intelligible and easily accessible manner, written in clear and plain language, free of charge. This is the purpose of this Privacy Policy.

The right of access: individuals have the right to obtain confirmation that data is being processed and to have access to that personal data. Requests can be made using the contact details below.

The right to rectification: individuals have the right to have personal data rectified if it is incorrect or incomplete and third parties who have been shared the data must be notified to do the same. Requests can be made using the contact details below.

The right to erasure: individuals have a “right to be forgotten”, or to have personal data erased and to prevent processing. This right is not absolute and in certain circumstances this may not be possible. Requests can be made using the contact details below.

The right to restrict processing: individuals have the right to ‘block’ or suppress the processing of personal data. This does not stop the storing of personal data, as it may be required to restrict processing in the future. Requests can be made using the contact details below.

The right to data portability: individuals have the right to obtain and reuse personal data for their own purposes across different services in a safe and secure way, without hindrance to usability. Requests can be made using the contact details below.

The right to object: individuals have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling), and processing for purposes of scientific/historical research and statistics. Requests can be made using the contact details below.

Rights in relation to automated decision making and profiling: individuals have a right to object to automated decision making, to express their point of view, ask for human intervention, and to be provided with an explanation of the decision with the option to challenge it. This right is not absolute and is not applicable for the entering into a consumer credit agreement. Requests can be made using the contact details below.

The right to withdraw consent: where explicit consent has been given to process personal data, individuals have a right to withdraw that consent at any time, including (but not limited to) the removal of consent to be contacted by third-party marketers. Requests can be made using the contact details below.

The right to lodge a complaint with a supervisory authority: individuals have the right to lodge a complaint directly with the organisation and/or with a supervisory authority. In the UK, the relevant authority is the Information Commissioner’s Office (ICO). Contact details can be found at https://ico.org.uk/global/contact-us/. Further information is available at www.ico.org.uk.

11. Cookies

Payday UK uses “Essential”, “Functionality”, and “Marketing” cookies. Payday UK may use all or a combination of all three categories of cookies.

Essential cookies: these cookies enable users to move around the website and use its features.

Functionality cookies: these cookies are used to help improve the website experience. The cookies are placed when a user first visits the website and track the user through the website, monitoring where they navigate to or where they drop out of the process.

Marketing cookies: third parties may be used to help provide customised advertising and other content to visitors to the website. New services using cookies may be added from time to time. Payday UK states it aims to keep cookies information accurate and uses reasonable efforts to review and update details.

For further information, users should read the Cookie Policy.

12. How is data kept secure?

Payday UK states that security and privacy are prioritised. It states that advanced security infrastructure and measures are used to help keep data private, with personal data stored on dedicated servers with encryption. It also states that organisations with whom information is shared must demonstrate appropriate levels of data security before information is shared.

13. Transfers outside the EEA

Personal data may be transferred to a country outside the European Economic Area (EEA) if a third-party lender or broker is based outside the EEA. Payday UK states that the safety and security of personal data is important and that precautions are intended to be taken to ensure personal data is protected to the same level as within the EEA.

14. Complaints

If a user has a complaint, Payday UK states it would like to hear from them. Users can contact Payday UK using the information below:

  • Post: Payday UK complaints, Payday Loans Limited, The Charter Building, Charter Place, Uxbridge, UB8 1JG
  • Email: complaints@paydayuk.co.uk

Users should refer to the complaints policy for further information.

15. How to contact them

If a user wishes to contact Payday UK, they can do so in the following ways:

Updated 16th December 2019